7u77 Privacy Policy

Last Updated: January 2026

Welcome to 7u77, Bangladesh's trusted online casino and sports betting platform. We understand that your privacy matters deeply, and we take every measure to ensure your personal data is handled with care, transparency, and respect. This Privacy Policy describes the types of information we collect, how we use it, who we may share it with, and how we keep it safe.

By accessing or using 7u77, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all users registered on 7u77, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

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1. Information We Collect

7u77 collects personal information when you register an account, make a deposit or withdrawal, participate in games or betting, or contact our support team. The categories of data we collect include:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued photo ID for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers used for transactions; bank account details if relevant; deposit and withdrawal history.
• Technical information: IP address, device type, browser version, operating system, session timestamps, and approximate geolocation.
• Behavioural data: game history, betting patterns, preferred payment methods, and support interactions logged for quality and compliance purposes.

In some instances, we may also collect information about you from third-party identity verification providers or payment processors solely for the purposes of confirming your identity and preventing fraud. We only collect data that is strictly necessary to deliver our services safely and in accordance with applicable standards.

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2. How We Use Your Information

7u77 uses the personal information we collect for several legitimate operational and compliance purposes. Specifically, we use your data to:

• Create and manage your player account, including processing your registration, verifying your age (21+ only), and maintaining your account records.
• Process financial transactions, including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests in BDT.
• Comply with our Know Your Customer (KYC) obligations, responsible gaming requirements, and anti-money laundering (AML) standards.
• Deliver personalised communications such as bonus notifications, account alerts, and promotional offers relevant to your activity on 7u77. You may opt out of marketing messages at any time.
• Provide customer support, resolve disputes, investigate suspected fraud or cheating, and enforce our Terms & Conditions.
• Analyse platform usage, detect technical issues, improve game performance, and develop new features based on aggregated, anonymised data insights.

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3. KYC and Identity Verification

As a responsible gaming platform, 7u77 is required to verify the identity of all registered players before allowing withdrawals above certain thresholds or unlocking advanced account features. This process — known as Know Your Customer (KYC) — is a standard practice across trusted online betting and casino platforms worldwide.

During KYC verification, we may request the following documents:

• A valid National Identity Card (NID), passport, or driving licence issued by a Bangladeshi authority.
• A recent utility bill, bank statement, or official document showing your name and current Bangladeshi address (proof of address).
• In some cases, a selfie photograph holding your ID document may be required to confirm that the document belongs to you.

All KYC documents submitted to 7u77 are encrypted, stored securely, and accessed only by authorised compliance personnel. Documents are never shared with third parties except as required under Section 6 of this policy or as mandated by applicable law.

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4. Payment Data and Mobile Wallets

7u77 supports a range of payment methods that are popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, and Mastercard. When you initiate a deposit or withdrawal, we collect the mobile wallet number or bank card details you provide in order to process the transaction.

Full payment card numbers are never stored on our servers. Card data is processed by our certified payment partner and is subject to their own security and privacy standards. Mobile wallet numbers are stored in encrypted format and used solely to complete transactions and verify payment ownership during disputes or refund requests.

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5. Cookies and Tracking Technologies

7u77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in between sessions, and understand how different parts of the platform are being used. We use three categories of cookies:

• Essential cookies: strictly necessary for the platform to function, including session management, authentication tokens, and security checks. These cannot be disabled.
• Analytics cookies: help us understand which pages and features are most popular, how long players spend on different sections, and where technical problems occur. This data is collected in aggregate and is not linked to individual accounts.
• Preference cookies: remember your language setting, display preferences, and region selection so you do not have to re-enter them each time you visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7u77 platform, including your ability to stay logged in or access personalised content.

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6. Data Sharing and Disclosure

7u77 does not sell your personal data. However, to operate the platform effectively and fulfil our legal obligations, we may share specific data with the following categories of third parties:

• Payment processors and mobile wallet operators (such as bKash, Nagad, Rocket) who require transaction reference data to confirm and settle payments.
• Identity verification and fraud prevention providers who check submitted KYC documents against authoritative databases to confirm authenticity.
• Law enforcement, regulatory bodies, or government authorities where disclosure is required by applicable law, court order, or to protect the safety of users and the integrity of the platform.

All third-party service providers we work with are contractually bound to process your data only for the purposes described above and to maintain security standards that are consistent with this Privacy Policy. We do not permit third parties to use your data for their own marketing or commercial purposes.

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7. Data Retention

7u77 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, compliance, and audit obligations. In general: account data and KYC documents are retained for a minimum of five (5) years from the date of the last transaction or account closure; financial transaction records are retained for a minimum of seven (7) years in line with standard financial record-keeping practice; technical logs are retained for up to ninety (90) days unless required longer for an ongoing investigation.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer identify you. You may request early deletion of your data subject to our legal retention obligations — see Section 8 for details on exercising this right.

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8. Your Data Rights

As a registered user of 7u77, you have the following rights in relation to your personal data, which you can exercise at any time by contacting us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you and information on how it is being used.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: you may request deletion of your personal data. We will honour this requestwhere our retention obligations permit.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while a complaint is being investigated.
• Right to object to marketing: you may opt out of receiving promotional emails or SMS notifications from 7u77 at any time by contacting support or by following the unsubscribe instructions in any message we send you.

We aim to respond to all data rights requests within thirty (30) days. In complex cases we may extend this by a further thirty days, in which case we will notify you of the extension and the reason for it.

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9. Security Measures

7u77 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and payment data at rest, strict access controls limiting data access to authorised staff on a need-to-know basis, regular internal security reviews and vulnerability assessments, and two-factor authentication options available to all registered players.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect any unauthorised activity on your 7u77 account, please contact our support team immediately at [email protected] so we can investigate and take appropriate protective action.

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10. Third-Party Links and Services

The 7u77 platform may reference game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own platforms and may collect technical data as part of delivering game content. 7u77 is not responsible for the privacy practices of third-party game studios or any external services. We recommend reviewing the privacy policies of any third-party provider you interact with directly.

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11. Protection of Minors

7u77 is strictly an adult platform. Players must be 21 years or older to register and use the platform. We do not knowingly collect personal data from individuals under 21. If we discover that data has been collected from a person under the age of 21, we will immediately delete that account and all associated data. If you believe a minor has registered on 7u77, please notify us at [email protected] without delay.

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12. Changes to This Privacy Policy

7u77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 7u77 after any changes have been published constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 7u77 is protecting your information. Archived versions of this policy are available on request.

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13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7u77 handles your personal data, our support team is ready to assist you. You can reach us at the email address below. We typically respond within two (2) business days.

Email: [email protected]